TROUBLESHOOTING
Understand the problem before changing the process.
Use symptoms and diagnostic questions to prepare a technical inquiry. Possible causes are not a definitive diagnosis.
SYMPTOMS
Choose the observed issue.
Difficult to sand
Observable symptoms
Difficult to sand
Questions to diagnose
- Which exact grade and TDS version were used?
- What were the recorded mixing and curing conditions?
Possible factors
Grade-specific requirements; Recorded substrate and process conditions. These are review areas, not a confirmed diagnosis.
Recommended checks
Collect the exact grade, hardener, TDS version and observations relevant to the questions above.
Corrective action
Request a grade-specific review from ROKIA before changing the process.
Prevention
Keep the confirmed procedure, current documents and review outcome with the job record.
Pinholes after application
Observable symptoms
Pinholes after application
Questions to diagnose
- At which repair stage did the pinholes become visible?
- Which preparation and application steps were recorded?
Possible factors
Grade-specific requirements; Recorded substrate and process conditions. These are review areas, not a confirmed diagnosis.
Recommended checks
Collect the exact grade, hardener, TDS version and observations relevant to the questions above.
Corrective action
Request a grade-specific review from ROKIA before changing the process.
Prevention
Keep the confirmed procedure, current documents and review outcome with the job record.
Cracking or visible fracture
Observable symptoms
Cracking or visible fracture
Questions to diagnose
- Where is the defect and when did it appear?
- What substrate and product system were used?
Possible factors
Grade-specific requirements; Recorded substrate and process conditions. These are review areas, not a confirmed diagnosis.
Recommended checks
Collect the exact grade, hardener, TDS version and observations relevant to the questions above.
Corrective action
Request a grade-specific review from ROKIA before changing the process.
Prevention
Keep the confirmed procedure, current documents and review outcome with the job record.
Poor adhesion
Observable symptoms
Poor adhesion
Questions to diagnose
- What was the prepared substrate?
- Which cleaning, abrasion and compatibility checks were documented?
Possible factors
Grade-specific requirements; Recorded substrate and process conditions. These are review areas, not a confirmed diagnosis.
Recommended checks
Collect the exact grade, hardener, TDS version and observations relevant to the questions above.
Corrective action
Request a grade-specific review from ROKIA before changing the process.
Prevention
Keep the confirmed procedure, current documents and review outcome with the job record.
Sticky or under-cured surface
Observable symptoms
Sticky or under-cured surface
Questions to diagnose
- Which product and hardener grades were paired?
- What does the product-specific TDS require?
Possible factors
Grade-specific requirements; Recorded substrate and process conditions. These are review areas, not a confirmed diagnosis.
Recommended checks
Collect the exact grade, hardener, TDS version and observations relevant to the questions above.
Corrective action
Request a grade-specific review from ROKIA before changing the process.
Prevention
Keep the confirmed procedure, current documents and review outcome with the job record.
Unexpected curing speed
Observable symptoms
Unexpected curing speed
Questions to diagnose
- What were the recorded site conditions?
- Was the exact grade's mixing guidance followed?
Possible factors
Grade-specific requirements; Recorded substrate and process conditions. These are review areas, not a confirmed diagnosis.
Recommended checks
Collect the exact grade, hardener, TDS version and observations relevant to the questions above.
Corrective action
Request a grade-specific review from ROKIA before changing the process.
Prevention
Keep the confirmed procedure, current documents and review outcome with the job record.
Shrinkage or mapping
Observable symptoms
Shrinkage or mapping
Questions to diagnose
- When did the profile change become visible?
- Which repair depth and subsequent coating steps were recorded?
Possible factors
Grade-specific requirements; Recorded substrate and process conditions. These are review areas, not a confirmed diagnosis.
Recommended checks
Collect the exact grade, hardener, TDS version and observations relevant to the questions above.
Corrective action
Request a grade-specific review from ROKIA before changing the process.
Prevention
Keep the confirmed procedure, current documents and review outcome with the job record.
Cures too fast
Observable symptoms
Cures too fast
Questions to diagnose
- Which exact product and hardener grades were used?
- What working window is specified in that grade’s TDS, and what was observed?
Possible factors
Grade-specific requirements; Recorded substrate and process conditions. These are review areas, not a confirmed diagnosis.
Recommended checks
Collect the exact grade, hardener, TDS version and observations relevant to the questions above.
Corrective action
Request a grade-specific review from ROKIA before changing the process.
Prevention
Keep the confirmed procedure, current documents and review outcome with the job record.
Cures too slowly
Observable symptoms
Cures too slowly
Questions to diagnose
- When was the material applied and when was the observation recorded?
- Which grade-specific conditions and process records are available for review?
Possible factors
Grade-specific requirements; Recorded substrate and process conditions. These are review areas, not a confirmed diagnosis.
Recommended checks
Collect the exact grade, hardener, TDS version and observations relevant to the questions above.
Corrective action
Request a grade-specific review from ROKIA before changing the process.
Prevention
Keep the confirmed procedure, current documents and review outcome with the job record.
ESCALATE
Need a technical review?
Share the observed symptom, exact grade, substrate, conditions and photos by email or WhatsApp.
CONTACT ROKIA